CONTACT
Get in Touch With the
AR Collect Team.
Whether you have a product question, need technical support, or want to discuss enterprise pricing, our team is here to help. We aim to respond within one business day.
AR Collect is built by a team that understands
accounts receivable because we have lived the problem ourselves.
Reach out for any of the following:
Product and feature questions
Ask us anything about how AR Collect integrates with your current workflow.
Technical support and assistance
Direct help with QuickBooks, Xero, or Sage integration questions.
Enterprise and custom pricing
Tailored arrangements for large finance teams or multi-entity businesses.
Get in Touch
Email us. We answer every email... fast!
Support
support@arcollect.net
Info
info@arcollect.net
Subscriptions
subscriptions@arcollect.net
Call us (If we don't respond to your email fast enough)
Contact Number
1-646-453-0085
Frequently Asked Questions.
Q: What is the fastest way to get in touch with the AR Collect team?
For general inquiries, use the contact form on this page. For urgent technical issues, email support directly. For sales, partnership, or enterprise discussions, booking a demo via Calendly connects you with the right person quickly. Most inquiries receive a response within one business day.
Q: What are AR Collect's support hours?
Our support team is available during standard US Eastern business hours, Monday through Friday. Email support is monitored throughout the day and responses are prioritized based on urgency. Enterprise plans include priority support with faster response time commitments.
Q: I am having a technical issue with my integration. Who should I contact?
Email our technical support team with your account details and a description of the issue. Include your accounting software type and version if relevant. For QuickBooks-related issues, note whether you are using QuickBooks Online or QuickBooks Desktop as the support path is different.
Q: I am an accounting firm interested in recommending AR Collect to clients. Who do I speak to?
Use the contact form and select Partnership Inquiry, or book a demo and mention you are evaluating AR Collect for your client base. Our team has a dedicated partner program for accounting firms and can discuss white-label options, referral arrangements, and volume pricing.
Q: Can I request a feature or provide feedback on the product?
Yes. We actively collect product feedback from customers. Use the contact form and mark it as a product feedback submission. Our product team reviews all submissions and features with the most customer demand are prioritized in the development roadmap.
Q: I am a journalist or researcher writing about AR automation. Who should I contact?
Use the contact form and mark it as a media or research inquiry. Our team will connect you with the right person for press information, data requests, or expert commentary on accounts receivable trends.
Q: How do I start a free trial of AR Collect?
You can start directly through the QuickBooks App Store, the Xero App Marketplace, or at arcollect.net. No credit card required. Setup takes under two minutes and you have full access to every feature for 30 days from the moment you connect your accounting software.
Q: Does the free trial include everything, or are some features locked?
The 30-day free trial is unrestricted. Every feature is available including automated reminder sequences, structured notes, the customer payment portal, real-time reporting, workflow automation, and all accounting software integrations. You are not testing a lite version. You get the full product.
